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MySense Help Centre
How to diagnose and fix issues.
How to diagnose
Why are all my sensors offline?
Why is my sleep sensor offline?
I don't think my sensors are working, how can I check?
My sensor has new batteries, why won’t it connect?
The kettle sensor isn't picking up when I boil the kettle, how do I check it is working?
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How to troubleshoot
How to troubleshoot the wearable?
How to troubleshoot the home hub?
The wearable is not showing the correct day or time. How do I get it right?
How do I re-pair a sensor?
What happens if a sensor gets wet?